Refund policy

RETURNS AND REFUNDS

We want you to be satisfied with your Desert Outlaw™ order. Eligible items may be returned within 14 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

• Unworn, unwashed and unused
• In its original condition
• Returned with any original tags or packaging
• Accompanied by proof of purchase

To begin a return, email mike@desert-outlaw.com with your order number and reason for the return. Please wait for return instructions before mailing an item.

RETURN SHIPPING

Customers are responsible for return shipping costs unless an item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable.

NONRETURNABLE ITEMS

The following items are not eligible for return:

• Stickers and sticker packs
• Gift cards
• Personalized or custom-made merchandise
• Items marked final sale
• Used or opened accessories

This does not affect any rights you may have under applicable law.

EXCHANGES

Exchanges are subject to available inventory. If the requested replacement is unavailable, we may offer another size, store credit or a refund when appropriate.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. Report damaged, defective or incorrect merchandise within 7 days of delivery by emailing mike@desert-outlaw.com. Include your order number and clear photographs of the item and packaging so we can resolve the issue.

PREORDERS AND BACKORDERS

Preorders and backorders are produced or reserved specifically for an upcoming production run. Cancellation requests should be submitted before the order is committed to production. Once production has begun, cancellation or modification may not be possible.

Estimated shipping dates are estimates and may change because of manufacturing, printing, supplier or carrier delays. If a preorder or backorder is combined with an in-stock item, the entire order may ship together when all items are ready unless otherwise stated.

After delivery, eligible preorder and backorder items remain subject to the return conditions described above.

REFUNDS

We will notify you after your return has been received and inspected. Approved refunds will be issued to the original payment method. Processing time after approval depends on your bank or payment provider.

CONTACT

For return or refund questions, contact:

Desert Outlaw
mike@desert-outlaw.com
(760) 998-5318