Shipping policy

SHIPPING POLICY

ORDER PROCESSING

In-stock orders are generally processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

During product launches, sales, events or periods of high order volume, processing may take longer. You will receive an email with tracking information when your order ships.

SHIPPING RATES AND DELIVERY

Available shipping methods, rates and estimated delivery times are displayed at checkout based on the order and delivery address.

Carrier delivery estimates are not guaranteed. Desert Outlaw™ is not responsible for delays caused by shipping carriers, weather, holidays, service interruptions or other circumstances outside our control.

PREORDERS AND BACKORDERS

Preorders and backorders are produced or reserved for an upcoming production run and will not ship immediately.

Estimated production and shipping information will be displayed on the applicable product page or preorder notice. These dates are estimates and may change because of manufacturing, printing, supplier or carrier delays.

Customers will receive tracking information once their preorder or backorder ships.

MIXED ORDERS

Orders containing both in-stock merchandise and preorder or backorder merchandise may be held and shipped together when every item is ready.

If you need available merchandise shipped separately, contact us promptly after ordering. Additional shipping charges may apply.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

If an address needs to be corrected, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Desert Outlaw is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.

TRACKING AND DELIVERY

Once tracking shows that an order has been delivered, responsibility for the package transfers to the recipient. Please check around the delivery location and contact the carrier if you cannot locate a package marked as delivered.

If tracking has not updated for an extended period or a package appears to be lost in transit, contact us at mike@desert-outlaw.com so we can help investigate with the carrier.

DAMAGED SHIPMENTS

If your order arrives damaged, email mike@desert-outlaw.com within 7 days of delivery. Include your order number and clear photographs of the merchandise and shipping packaging.

RETURNED OR REFUSED PACKAGES

Orders returned because of an incorrect address, failed delivery attempt, refusal or failure to claim the package may require an additional shipping payment before being resent.

CONTACT

For shipping questions, contact:

Desert Outlaw
mike@desert-outlaw.com
(760) 998-5318